1. Controller
Controller within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:
Funkmietwagen Charly’s Citycar®
Owner: Ronald Frei e.K.
Burgstraße 8
56068 Koblenz
Germany
Phone: +49 (0) 261 / 33 6 33
Phone: +49 (0) 261 / 18 1 19
Fax: +49 (0) 261 / 30 99 68
Email: info@charlys-citycar.de
2. General Information on Data Processing
We process personal data only in accordance with the applicable legal provisions of the GDPR and the German Federal Data Protection Act (BDSG).
Personal data means any information relating to an identified or identifiable natural person.
We process data in particular for:
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providing our website
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communication with customers and inquiries
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performing transport services
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preparing offers and contracts
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ensuring website security and stability
Legal bases:
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Art. 6(1)(b) GDPR (contract / inquiry)
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Art. 6(1)(f) GDPR (legitimate interest)
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Art. 6(1)(a) GDPR (consent)
3. Server Log Files
When visiting our website, information is automatically collected by the hosting provider:
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IP address
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date and time
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browser type
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operating system
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referrer URL
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pages accessed
These data serve exclusively:
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technical provision
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system security
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error analysis
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misuse prevention
No merging with other data occurs.
Legal basis: Art. 6(1)(f) GDPR.
4. Contact
If you contact us (e.g., by email, phone or form), we process your data to handle your request.
Processed data:
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name
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contact details
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request content
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transport details (if applicable)
Legal bases:
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Art. 6(1)(b) GDPR (request / contract)
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Art. 6(1)(f) GDPR (customer communication)
Data are deleted once no longer required and no statutory retention obligations apply.
5. Contact via WhatsApp
You may also contact us via the messaging service WhatsApp.
Provider:
WhatsApp Ireland Limited
4 Grand Canal Square
Grand Canal Harbour
Dublin 2
Ireland
When using WhatsApp, the following personal data may be processed:
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phone number
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name (if provided)
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message content
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transmitted files
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communication timestamps
Communication via WhatsApp is voluntary.
Please note that WhatsApp may process personal data on servers outside the European Union (e.g., USA). We have no influence on this processing.
Legal bases:
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Art. 6(1)(b) GDPR (customer request)
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Art. 6(1)(f) GDPR (efficient communication)
WhatsApp privacy policy:
https://www.whatsapp.com/legal/privacy-policy-eea
Alternatively, you may contact us by phone or email at any time.
6. Cookies and Consent Management
Our website uses cookies.
Cookies are small text files stored on your device.
We use:
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technically necessary cookies
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functional cookies
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analytics/marketing cookies (only with consent)
When you first visit our website, a cookie banner allows you to grant or refuse consent.
Legal bases:
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§25 TTDSG
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Art. 6(1)(a) GDPR (consent)
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Art. 6(1)(f) GDPR (technical operation)
You can delete or block cookies at any time via your browser settings.
7. Google Maps
Our website uses maps from Google Maps.
Provider:
Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland
When loading the map, data may be transferred to Google, in particular:
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IP address
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location data (if enabled)
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usage data
Google may transfer data to the USA.
Maps are loaded only after your consent via the cookie banner.
Legal basis: Art. 6(1)(a) GDPR.
Privacy policy:
https://policies.google.com/privacy
8. Google Fonts
Fonts (Google Fonts) are integrated locally on our server.
No connection to Google servers occurs.
No personal data are transmitted to Google.
9. Social Media Links
Our website contains links to social media profiles (e.g., Facebook, Instagram).
No data are transmitted when visiting our website.
Only when clicking a link are you redirected to the respective provider.
Then the provider’s privacy policy applies.
10. Data Sharing
Personal data are shared only:
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for contract fulfillment
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due to legal obligation
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with service providers (e.g., IT, hosting)
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with your consent
No other transfer occurs.
11. Data Retention
Personal data are stored:
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only as long as necessary
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for contract duration
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according to statutory retention periods
Commercial and tax retention: 6–10 years.
Afterwards deletion occurs.
12. Your Rights
You have the right to:
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access (Art. 15 GDPR)
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rectification (Art. 16 GDPR)
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erasure (Art. 17 GDPR)
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restriction (Art. 18 GDPR)
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data portability (Art. 20 GDPR)
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objection (Art. 21 GDPR)
To exercise your rights, email:
info@charlys-citycar.de
13. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority.
Competent authority:
State Commissioner for Data Protection Rhineland-Palatinate
Hintere Bleiche 34
55116 Mainz
Germany
https://www.datenschutz.rlp.de
14. Data Security
We implement technical and organizational security measures to protect data against:
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loss
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manipulation
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unauthorized access
Our website uses SSL encryption.
15. Changes to This Privacy Policy
We reserve the right to modify this privacy policy to reflect legal or technical changes.
The current version published on our website applies.
Status: February 2026