Accessibility Information
Our Commitment
We want all visitors to be able to use our website as independently as possible, regardless of their individual abilities, technical circumstances or physical limitations.
We therefore continuously work to make our website accessible, understandable and easy to use.
Applicable Requirements
We strive to make our website accessible in accordance with the requirements of the German Accessibility Improvement Act (Barrierefreiheitsstärkungsgesetz – BFSG) and the Ordinance on the German Accessibility Improvement Act (BFSGV).
This accessibility information applies to the following website:
The website allows users to obtain information about our transportation services, contact us and submit a journey enquiry or advance journey booking.
Compliance Status
This website is currently partially compliant with the applicable accessibility requirements.
We continuously work to identify existing barriers and further improve the accessibility of our content, forms and interactive elements.
Measures already taken include in particular:
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a clearly structured website layout,
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easily readable font sizes,
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sufficient colour contrast,
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clearly identifiable buttons and links,
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clearly labelled input fields,
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navigation that is as simple and understandable as possible,
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the option to adjust various display and usability settings.
Remaining Limitations
Despite our efforts, some areas of the website may not yet be fully accessible.
This may apply in particular to the following:
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individual images without fully meaningful alternative text,
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individual controls or forms that may not yet be fully operable using a keyboard,
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focus indicators that are not yet optimal throughout the website,
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individual headings or content sections whose technical structure can still be improved,
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content or functions provided by external service providers over whose accessibility we do not have complete control.
We regularly review these areas and make improvements step by step.
Preparation of This Accessibility Information
This accessibility information was prepared on 6 August 2026.
The assessment is based on an internal review of the website. A complete audit by an independent external testing body has not yet been carried out.
This information will be updated whenever significant changes are made to the content or functions of the website or when further accessibility findings become available.
Feedback and Contact
Have you encountered any barriers while using our website? Are you unable to access or use certain content or functions, or can you only use them to a limited extent?
Please let us know. Where possible, please describe exactly on which page or when using which function the problem occurred.
Funkmietwagen Charly’s Citycar®
Owner: Ronald Frei e. K.
Burgstraße 8
56068 Koblenz
Germany
Telephone: +49 (0) 261 / 33 6 33
Telephone: +49 (0) 261 / 18 1 19
Email: info@charlys-citycar.de
We will review your report and endeavour to provide you with an accessible alternative or another suitable solution as promptly as possible.
Market Surveillance and Complaints
Should you believe that our service does not comply with the statutory accessibility requirements, you may contact the competent market surveillance authority:
Market Surveillance Authority of the German Federal States for the Accessibility of Products and Services
Magdeburg, Saxony-Anhalt
Germany
Further information and current contact details are available at:
https://www.mlbf-barrierefrei.de
Conciliation Procedure
Persons with disabilities and associations recognised under the German Disability Equality Act may, subject to the applicable statutory requirements, apply for a conciliation procedure before the Conciliation Body pursuant to Section 16 of the German Disability Equality Act.
The purpose of the conciliation procedure is to resolve disputes without court proceedings. The procedure is free of charge. Legal representation is not required.
Further information is available at:
https://www.schlichtungsstelle-bgg.de
Information on Accessibility Tools
An additional tool for adjusting the display and operation of the website is available on our website.
This tool can be used, for example, to adjust font sizes, colour contrast and other display settings. These accessibility tools supplement our accessibility measures but do not replace the accessible technical and editorial design of the website.
Last updated: August 2026